Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us how we can make lockon.co.uk more useful? This page explains how to reach the team behind Non Gamstop Casinos and what happens once your message lands with us.
How to Reach the Team
Email is the best way to get hold of us. We read every message that comes in, and someone from the team will get back to you personally rather than sending a stock reply. Send your message to [email protected] and give us a rough idea of what it's about in the subject line — it helps us route your query to the right person and reply faster.
What You Can Get in Touch About
We hear from a wide range of readers, and most messages fall into one of these categories:
- Questions about our reviews — if you'd like more detail on how we rated a particular site, or want a second opinion before signing up somewhere, ask away.
- Corrections — offers, bonus terms and site availability change often in this market. If something on the site looks out of date, telling us helps keep our list of non GamStop casinos accurate for the next reader.
- Feedback on our ranking method — we're open about how we compare sites, and we welcome challenges to that process if you think we've missed something.
- General enquiries about the space — questions about how GAMSTOP self-exclusion interacts with offshore-licensed sites, how payments work, or what to check before joining a new casino.
- Partnership or editorial enquiries — if you represent an operator or affiliate network and want to discuss working with us, introduce yourself and explain what you have in mind.
What Happens After You Write to Us
A real member of our editorial team reads every message. We aim to reply within a couple of working days, though it can take a little longer if we're mid-way through updating our reviews or checking a new operator. We won't chase you for personal details beyond what you choose to share, and we don't need an account or deposit history with any casino to answer a general question.
Before You Write In — A Few Things We Cover Elsewhere
To save you waiting on a reply, some common queries are already answered in depth on the site. Our guide to the best non GamStop casinos covers how we rate and rank operators, what payment methods to expect, the difference between these sites and UKGC-licensed casinos, and how self-exclusion tools work outside GAMSTOP. If your question is about a specific brand's bonus terms, wagering requirements, or game selection, that page is usually the fastest place to look first.
A Note on What We Can and Can't Help With
We're a comparison and review site, not a customer support desk for any individual casino. If you have an account issue, a withdrawal query, or a dispute with a specific operator, that has to go through the casino's own support channels — we're not able to intervene on your behalf. What we can do is point you in the right direction, pass on feedback that helps other readers, and correct anything on our site that's inaccurate or misleading.
If you or someone you know is finding it difficult to control their gambling, please mention this in your message. We'll point you towards appropriate support resources rather than leaving you to work it out alone. All content on this site is intended for readers aged 18 and over.
Keeping Our Content Honest
Reader feedback is one of the main ways we keep our reviews sharp. Offers change, new sites appear, and the standard of an operator can shift over time — if something you've experienced doesn't match what we've written, we want to hear it. Thanks for taking the time to read this far, and we look forward to your message.